Software tech support job description

Strong analytical and problem solving skills are a must. Ability to communicate orally with end users, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.

Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks. No heavy lifting is expected, though occasional exertion of about 20 lbs. Good manual dexterity required to use common office equipment e. This position provides end user support on all in-house applications and various desktop issues, including training of any new employee on existing desktop applications. The Technical Support provides end-to-end technical support for customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for premiere customer base.

This Technical Support position is ideal for self-starters with strong problem-solving skills and a passion for working in an innovative environment.

Job descriptions Information Technology. Technical Support Job summary 1 Under the direction of an assigned supervisor, the Technical Support provides a variety of high level technical engineering hardware support and maintenance of computer hardware, software, and operating system problems or needs. Download pdf now. Download for free.

Technical Support Job summary 2 As an Technical Support, you will use your skills to support the operations team in resolving technical problems within a facility.

Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers.

Technical Support Job summary 3 The main focus of the Technical Support will be the resolution of hardware and configuration issues. Provide first level support to identify, diagnose, and resolve issues for users of the personal computer software and hardware, network, the Internet and new computer technology; communicates solutions to end-users.

Primary resource for all onsite service calls. Deliver and setup all branch equipment. Perform preventative maintenance for branch equipment. Installation and termination of network cabling. Requires a bachelor's degree. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs.

True first level manager. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor.

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